Refund Policy

At Health Stores, we meticulously formulate each wellness product to ensure maximum efficacy and transparency. We believe you will love our products as much as we do. However, if you need to return an item, please reach out to us, and we will guide you through the process with ease.

Refunds/Replacements are available under the following circumstances:

You received an incorrect shipment.

You received a damaged product.

You received an expired product.

If any of these situations apply, please initiate your return or replacement request within 10 (Ten) days from the delivery date by emailing us at info@healthstore.com.

Please remember, we can only accept return requests within this 10-day window, so it's important to act quickly.

Once your request is received, allow us 48 hours to review it. If approved, our courier partner will arrange a reverse pickup at your doorstep.

Once we receive the returned item, our service team will carefully inspect it. If your reported issue is confirmed, we will initiate your refund within 24 hours.

Please Note:

Exceptions / Non-Returnable Items:

Certain items cannot be returned, including perishable goods, custom or personalized products, and select personal care items. We also cannot accept returns for hazardous materials, flammable liquids, or gases. If you have concerns about a specific item, please contact us.

Returns or Exchanges for Correctly Delivered Products:

Products that are correctly delivered cannot be returned or exchanged based solely on customer preference.

Refunds for Packaged Products:

If you purchase a combo pack of two or more products and wish to return one of them, the refund will be calculated based on the individual product price, not the combo pack price. For example, if you buy a two-pack of wellness products for ₹1499 and return one, the refund will be ₹1499 - ₹999 (single product price) = ₹500. This applies to all combo packs on our website.

We aim to provide a seamless and satisfying shopping experience. If you have any questions or concerns, don't hesitate to contact us. Your satisfaction is our priority at Health Stores!